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Connect DevHelm to Rootly to spin up an incident automatically when an alert fires. DevHelm calls the Rootly REST API (POST /v1/incidents, JSON:API format); Rootly then runs the rest of the incident lifecycle — Slack channel creation, role assignments, timeline, and post-mortems.

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Setup

1

Generate a Rootly API token

  1. In Rootly, open the Organization dropdown → Organization Settings → API Keys
  2. Click Generate New API Key and choose a scope (Global, Team, or Personal) that can create incidents
  3. Set a name and expiration, then Create — copy the token immediately, as it’s only shown once
  4. (Optional) Decide which severity slug new incidents should use (e.g. sev0, sev1), matching the severities configured in your Rootly instance
2

Create the alert channel in DevHelm

3

Test the channel

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Configuration

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Lifecycle behavior

DevHelm creates a Rootly incident when an alert fires. Rootly then owns the incident lifecycle from that point — Slack channel creation, role assignments, the incident timeline, and post-mortems all run inside Rootly. If you omit severity, DevHelm maps its own incident severity to Rootly’s default; set the slug explicitly to force every DevHelm-created incident to a specific Rootly severity.

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Troubleshooting

The token lacks the incident creation scope, or it’s expired/revoked. Generate a new key under Organization Settings → API Keys with a scope that can create incidents.
The severity slug must match a severity configured in Rootly. Check Settings → Severities for the exact slugs (e.g. sev1), or omit the field to let DevHelm map severity automatically.