> ## Documentation Index
> Fetch the complete documentation index at: https://docs.devhelm.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Learn: Incidents

> Educational resources on incident response, on-call practices, and reliability measurement

Learn best practices for incident response, on-call management, communication, and measuring reliability with industry-standard metrics.

## Incident response

<CardGroup cols={2}>
  <Card title="Incident Response 101" icon="bolt" href="/learn/incidents/incident-response-101">
    Detection, triage, mitigation, and resolution.
  </Card>

  <Card title="On-call best practices" icon="phone" href="/learn/incidents/on-call-best-practices">
    Sustainable rotations that keep services reliable.
  </Card>

  <Card title="Severity classification" icon="layer-group" href="/learn/incidents/severity-classification">
    Define levels that drive consistent response.
  </Card>

  <Card title="Playbooks" icon="book-open" href="/learn/incidents/playbooks">
    Step-by-step procedures for common incidents.
  </Card>
</CardGroup>

## Measurement

<CardGroup cols={2}>
  <Card title="MTTR & MTTD explained" icon="chart-line" href="/learn/incidents/mttr-mttd-explained">
    Key metrics for incident response effectiveness.
  </Card>

  <Card title="SLA, SLO, and SLI" icon="bullseye" href="/learn/incidents/sla-slo-sli">
    The language of reliability management.
  </Card>

  <Card title="DORA metrics" icon="gauge" href="/learn/incidents/dora-metrics">
    Measuring software delivery performance.
  </Card>
</CardGroup>

## Communication

<CardGroup cols={2}>
  <Card title="Communicating during incidents" icon="message" href="/learn/incidents/communicating-during-incidents">
    Internal and external communication best practices.
  </Card>

  <Card title="Postmortems" icon="magnifying-glass" href="/learn/incidents/postmortems">
    Turn incidents into learning opportunities.
  </Card>

  <Card title="Anatomy of a status page" icon="globe" href="/learn/incidents/anatomy-of-a-status-page">
    Build trust through transparent status communication.
  </Card>
</CardGroup>

## DevHelm incident management

<CardGroup cols={2}>
  <Card title="Incidents overview" icon="triangle-exclamation" href="/incidents/overview">
    DevHelm incident lifecycle and policies.
  </Card>

  <Card title="Alerting overview" icon="bell" href="/alerting/overview">
    Notification policies and escalation chains.
  </Card>
</CardGroup>